Returns, Refunds and Cancellations

How do I cancel my order?

Did you know that you can cancel any order until it is prepared for shipment from your Orders page? Just click the "Need to cancel this item?" link, which is above each product's image on your order and underneath the estimated ship date. You will then be taken to a new page which will prompt you to select a cancellation reason, and confirm by clicking the blue confirmation button. If there are... Read article

How do I return or exchange something?

You can return or exchange eligible items up to 14 days from the date your order was delivered as long as products are in resalable condition. Items must be in their original condition (unused, unwashed and undamaged) with all the packaging intact. Please note that you cannot return or exchange certain products, including: 1. Custom products 2. Items listed in categories that do not allow retur... Read article

What is the return policy?

You can return or exchange eligible items up to 14 days from the date your order was delivered as long as products are in resalable condition. Items must be in their original condition (unused, unwashed and undamaged) with all the packaging intact. Please note that you cannot return or exchange certain products, including: 1. Custom products 2. Items listed in categories that do not allow retur... Read article

My package arrived damaged! What should I do?

Should you receive a damaged item for which returns are not normally allowed, please contact our Customer Love team. In order to ensure the team can readily solve your problem, please have the order number and the email you used to purchase the item available. Please note damaged items are eligible for a full refund once the item is returned and the damage is confirmed. Read article

How can I track the status of my return?

You can track the status of your return from your Orders page. Once your return shipment is confirmed as Delivered, we'll send you an email confirmation. You'll then receive your refund in 3-5 days. You can also always check in with our Customer Love team if you have any questions or concerns. Read article

Is there an extended return policy during the holidays?

Yes. Shop with confidence this holiday season and enjoy Hassle-Free Holiday Returns. From November 8, 2019 through December 15, 2019, most purchases will be returnable until January 7, 2020. Simply double-check the Return Policy on each product, which will clearly state if the item is eligible for extended holiday returns. Some items, such as custom and beauty products, may not be eligible. To ... Read article
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